How can companies effectively measure the impact of technology on streamlining communication and enhancing customer experience across various departments and locations, and what key metrics should be used to track the success of these initiatives?

Companies can measure the impact of technology on streamlining communication and enhancing customer experience by tracking metrics such as response time, customer satisfaction scores, and employee productivity. Utilizing tools like customer feedback surveys, employee feedback surveys, and data analytics can provide valuable insights into the effectiveness of technology initiatives. Key metrics that should be used to track success include customer retention rates, average resolution time for customer inquiries, and employee engagement levels. By regularly monitoring and analyzing these metrics, companies can ensure that technology is positively impacting communication and customer experience across departments and locations.