How can companies measure the effectiveness of their technology training programs in improving the overall customer experience, and what strategies can they implement to continuously enhance employee skills in this area?

Companies can measure the effectiveness of their technology training programs in improving the overall customer experience by analyzing customer feedback, tracking key performance indicators related to customer satisfaction, and monitoring employee proficiency in using technology tools. To continuously enhance employee skills in this area, companies can implement regular training sessions, provide access to online resources and tutorials, offer mentorship programs, and encourage employees to share best practices and knowledge with their colleagues. Additionally, companies can conduct regular assessments and evaluations to identify areas for improvement and tailor training programs to address specific skill gaps.