How can companies effectively measure the impact of technology on employee motivation and customer experience delivery, and what key metrics should they focus on to ensure success in these areas?

Companies can effectively measure the impact of technology on employee motivation by tracking metrics such as employee engagement levels, productivity, and retention rates. To measure the impact on customer experience delivery, companies should focus on metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. By analyzing these key metrics, companies can gain valuable insights into how technology is influencing employee motivation and customer experience, allowing them to make data-driven decisions to ensure success in these areas.