How can companies effectively measure the impact of technology in customer experience training on their company culture and values, and what steps can be taken to address any potential discrepancies?

Companies can measure the impact of technology in customer experience training on their company culture and values by collecting feedback from employees and customers, analyzing key performance indicators related to customer satisfaction and employee engagement, and conducting regular assessments of the training program's effectiveness. To address any potential discrepancies, companies can implement regular communication and training sessions to reinforce company values, provide ongoing support and resources for employees to apply their training in real-world scenarios, and continuously evaluate and adjust the training program based on feedback and performance metrics. Additionally, fostering a culture of open communication and collaboration can help ensure that technology is being used effectively to enhance the overall customer experience and align with the company's values.