How can companies measure the effectiveness of their team's training on innovative technologies and digital solutions in enhancing customer experience, and what steps can they take to address any gaps in knowledge or skills?

Companies can measure the effectiveness of their team's training on innovative technologies and digital solutions in enhancing customer experience by tracking key performance indicators such as customer satisfaction scores, conversion rates, and customer retention rates. They can also conduct surveys or feedback sessions with customers to gather insights on their experiences. To address any gaps in knowledge or skills, companies can provide ongoing training and development opportunities, offer mentorship programs, and encourage collaboration and knowledge sharing among team members. Additionally, they can invest in continuous learning resources and tools to keep their team updated on the latest technologies and trends in the industry.