How can companies measure the success and impact of user-generated content within their internal CX community network, and what key metrics should they be tracking to ensure continuous improvement and value creation for all members?

Companies can measure the success and impact of user-generated content within their internal CX community network by tracking metrics such as engagement levels, participation rates, feedback and sentiment analysis, and the number of resolved issues or questions. These metrics can help companies understand the level of engagement and satisfaction among community members, as well as the effectiveness of the content being shared. By continuously monitoring these key metrics, companies can identify areas for improvement, enhance user experience, and create more value for all members within the community network.