How can companies measure the success of their training programs in equipping employees with the necessary skills to utilize cutting-edge digital tools in delivering exceptional customer experiences?

Companies can measure the success of their training programs by tracking key performance indicators such as customer feedback, employee satisfaction, and productivity levels. They can also conduct assessments before and after the training to gauge improvements in employees' digital skills. Additionally, monitoring the usage and adoption rates of digital tools post-training can provide insights into the program's effectiveness. Regularly seeking input from employees and customers on their experiences with the digital tools can also help in evaluating the impact of the training program.