How can organizations effectively measure the success of their technology-driven training programs in enhancing team members' understanding of CX-relevant roles and their impact on the overall customer experience?

Organizations can measure the success of their technology-driven training programs by tracking key performance indicators related to customer experience, such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct pre- and post-training assessments to measure improvements in team members' understanding of CX-relevant roles. Additionally, gathering feedback from both employees and customers can provide insights into the effectiveness of the training programs in enhancing the overall customer experience. Regularly reviewing and analyzing data from these various sources will help organizations gauge the impact of their training programs on team members' understanding of CX-relevant roles and their contribution to the customer experience.