How can companies effectively measure the success of their technology-enhanced onboarding processes in terms of customer satisfaction and retention rates?

Companies can measure the success of their technology-enhanced onboarding processes by collecting feedback from customers through surveys or interviews to gauge their satisfaction levels. They can also track retention rates by monitoring key metrics such as customer churn rates and repeat purchase behavior. Additionally, companies can analyze data from their onboarding processes, such as completion rates and time to proficiency, to assess effectiveness and make improvements as needed. By regularly evaluating these factors, companies can ensure that their technology-enhanced onboarding processes are contributing to positive customer experiences and long-term retention.