How can companies effectively measure the success of their efforts to maintain a strong team culture and collaboration among remote employees, and what key metrics should they be tracking to ensure they are embodying the customer experience ethos?

Companies can effectively measure the success of maintaining a strong team culture and collaboration among remote employees by tracking key metrics such as employee engagement, communication effectiveness, and team productivity. They can use surveys, feedback mechanisms, and performance reviews to gather insights on how well employees are working together and aligning with the company's values. Additionally, tracking customer satisfaction and feedback can help ensure that remote teams are embodying the customer experience ethos, as happy customers are often a result of a well-functioning and collaborative team.