How can companies effectively measure the success and productivity of their remote CX teams, and what key performance indicators should be used to track their performance?

Companies can effectively measure the success and productivity of their remote CX teams by tracking key performance indicators such as customer satisfaction scores, response time to customer inquiries, resolution time for customer issues, and first contact resolution rate. Additionally, monitoring employee engagement and satisfaction levels, as well as tracking the number of escalated cases and repeat customer contacts can provide insights into team performance. Regularly reviewing these KPIs and setting clear goals for improvement can help companies ensure their remote CX teams are delivering high-quality service and meeting customer expectations.