How can companies effectively measure the success and impact of their remote CX ambassadors in representing the brand's mission and values while working from different locations?

Companies can measure the success of remote CX ambassadors by tracking key performance indicators such as customer satisfaction scores, response times, and resolution rates. They can also conduct regular performance reviews and gather feedback from both customers and internal team members. Utilizing technology such as CRM systems and communication tools can help monitor and evaluate the ambassadors' interactions with customers. Additionally, establishing clear guidelines and training programs focused on the brand's mission and values can ensure that remote ambassadors are aligned with the company's objectives.