How can companies measure the success and effectiveness of their remote CX ambassadors in delivering exceptional customer experiences, and what key performance indicators should be used to evaluate their performance in a virtual environment?
Companies can measure the success of their remote CX ambassadors by tracking customer satisfaction ratings, response times, resolution rates, and customer feedback. Key performance indicators for evaluating their performance in a virtual environment include customer retention rates, Net Promoter Score (NPS), first contact resolution rate, and average handling time. Additionally, monitoring employee engagement, training completion rates, and adherence to company values and guidelines can also help assess the effectiveness of remote CX ambassadors in delivering exceptional customer experiences.
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