In addition to surveys and key performance indicators, what other innovative methods can companies use to measure the success of their quarterly CX trainings on employee performance and customer satisfaction levels?

In addition to surveys and key performance indicators, companies can utilize tools such as social media monitoring to gauge customer sentiment and feedback after quarterly CX trainings. They can also implement mystery shopping programs to assess the application of training concepts in real-world scenarios. Furthermore, conducting focus groups or one-on-one interviews with employees can provide valuable qualitative insights into the impact of the trainings on their performance and satisfaction levels. Additionally, analyzing data from customer interactions, such as call recordings or chat transcripts, can help identify areas where the training has made a tangible difference in customer satisfaction.