"How can companies measure the success of new hires in CX roles in terms of their impact on both customer satisfaction and internal culture?"

Companies can measure the success of new hires in CX roles by tracking key performance indicators related to customer satisfaction, such as Net Promoter Score or customer feedback ratings. Additionally, they can assess the impact on internal culture by evaluating employee engagement, team collaboration, and overall morale. Conducting regular performance reviews, soliciting feedback from both customers and employees, and analyzing data on customer interactions can provide valuable insights into the effectiveness of new hires in CX roles. Ultimately, the success of new hires in these roles should be measured by their ability to positively impact both customer satisfaction and internal culture.