How can companies measure the success of their efforts to ensure that new employees are actively embodying the company's customer experience goals and values in their daily interactions with customers?

Companies can measure the success of their efforts by conducting regular customer feedback surveys to assess satisfaction levels and perception of the customer experience. They can also track key performance indicators such as customer retention rates, customer satisfaction scores, and customer loyalty metrics. Additionally, monitoring employee adherence to customer experience training programs and observing employee-customer interactions can provide valuable insights into how well new employees are embodying the company's goals and values. Regular performance evaluations and feedback sessions with employees can also help identify areas for improvement and ensure alignment with customer experience goals.