How do you plan to measure the success of the new technology solutions implemented within the CX team, and what key performance indicators will you use to track the impact on customer satisfaction and employee productivity?

To measure the success of the new technology solutions implemented within the CX team, we plan to track key performance indicators such as customer satisfaction scores, response times, resolution rates, and employee productivity metrics. We will also conduct regular surveys and feedback sessions with customers and employees to gather qualitative insights on their experiences with the new technology. Additionally, we will analyze data on call volumes, customer interactions, and employee engagement to assess the overall impact of the technology solutions on the team's performance and efficiency.