How can international teams effectively measure the success of their customer experience strategies in terms of both cultural sensitivity and innovation, and what key metrics should they focus on to track their progress?

International teams can effectively measure the success of their customer experience strategies by conducting regular surveys and feedback sessions with customers from different cultural backgrounds to ensure their strategies are culturally sensitive. Key metrics to track progress include customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. Additionally, teams should also focus on metrics related to innovation such as the number of new ideas implemented, speed of implementation, and impact on customer experience. Regularly analyzing these metrics will help international teams gauge the effectiveness of their customer experience strategies in terms of both cultural sensitivity and innovation.