How can companies effectively measure the success and impact of their evolving internal CX community network on both employee engagement and customer satisfaction levels?

Companies can measure the success of their evolving internal CX community network by tracking key metrics such as employee engagement levels, customer satisfaction scores, and retention rates. They can also conduct regular surveys and feedback sessions with employees and customers to gather insights on the impact of the community network. Additionally, companies can analyze data from customer interactions and employee interactions within the network to assess the effectiveness of the community in improving overall satisfaction levels. Regularly reviewing and adjusting strategies based on these metrics will help companies ensure the continued success of their internal CX community network.