How can companies effectively measure the success of their transparent internal CX communication strategies during times of change, and what key metrics should be considered?

Companies can effectively measure the success of their transparent internal CX communication strategies during times of change by tracking employee engagement and satisfaction levels, monitoring feedback through surveys and focus groups, and analyzing key performance indicators related to customer satisfaction and retention. Key metrics that should be considered include employee morale, communication effectiveness, customer loyalty and advocacy, and overall business performance. By regularly assessing these metrics, companies can gauge the impact of their communication strategies and make necessary adjustments to ensure success during times of change.