How can companies measure the success and impact of intercultural training and mentorship programs within the CX department, and what key metrics should they use to evaluate the development of employees' intercultural competence over time?

Companies can measure the success and impact of intercultural training and mentorship programs within the CX department by tracking key metrics such as employee satisfaction, customer feedback, and cultural competency assessments. They can also conduct pre and post-training assessments to evaluate the development of employees' intercultural competence over time. Additionally, tracking employee retention rates, promotion rates, and diversity within the department can provide insights into the effectiveness of the programs in fostering a more inclusive and culturally competent workforce.