How can companies measure the success of their intercultural competency training programs in both customer experience management and fostering a more inclusive workplace culture?

Companies can measure the success of their intercultural competency training programs in customer experience management by tracking customer satisfaction levels before and after the training, monitoring customer feedback related to cultural competency, and analyzing any changes in customer loyalty or retention rates. In fostering a more inclusive workplace culture, companies can measure success by conducting surveys or focus groups to gauge employee perceptions of diversity and inclusion, tracking employee engagement and retention rates, and monitoring the diversity of leadership positions within the organization. Additionally, companies can assess the impact of intercultural competency training on reducing instances of discrimination or bias in the workplace.