How can companies measure the success and ROI of implementing innovative communication tools like Slack, Microsoft Teams, and Zoom for internal CX communication?

Companies can measure the success and ROI of implementing innovative communication tools by tracking metrics such as increased employee engagement, productivity, and collaboration. They can also monitor the usage and adoption rates of these tools among employees to gauge their effectiveness. Additionally, companies can conduct surveys and gather feedback from employees to assess the impact of these tools on internal CX communication. Analyzing cost savings and efficiency improvements resulting from the use of these tools can also help in measuring ROI.