How can organizations measure the success of their gamification strategies in fostering active participation and collaboration within their internal CX community network, and what key metrics should they use to evaluate the effectiveness of their approach?

Organizations can measure the success of their gamification strategies in fostering active participation and collaboration within their internal CX community network by tracking metrics such as engagement levels, user participation rates, and completion of desired actions. They can also assess the impact of gamification on key performance indicators such as customer satisfaction scores, employee retention rates, and productivity levels. Additionally, organizations can use feedback from employees and customers to gauge the effectiveness of their approach and make necessary adjustments to improve engagement and collaboration within the community network.