How can companies effectively measure the success of empowering CX ambassadors with decision-making authority in driving customer loyalty and brand advocacy?

Companies can measure the success of empowering CX ambassadors with decision-making authority by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct surveys and gather feedback from customers to assess the impact of empowered ambassadors on their experience. Additionally, analyzing customer interactions and feedback handled by empowered ambassadors can provide insights into their effectiveness in driving customer loyalty and brand advocacy. Regularly reviewing and comparing these metrics before and after implementing empowerment initiatives can help companies gauge the success of their efforts.