How can companies measure the success of their employees' transition from traditional customer service representatives to CX ambassadors, and what key performance indicators should they be tracking to ensure long-lasting customer relationships are being prioritized?

Companies can measure the success of employees transitioning to CX ambassadors by tracking key performance indicators such as customer satisfaction scores, Net Promoter Scores, customer retention rates, and average resolution times. They should also monitor employee engagement, training completion rates, and feedback from customers and team members. By focusing on these KPIs, companies can ensure that employees are effectively prioritizing long-lasting customer relationships and delivering exceptional customer experiences.