How can companies effectively measure the success of their employee training programs in terms of enhancing the overall customer experience and retention rates?

Companies can measure the success of their employee training programs by tracking customer satisfaction scores before and after training to see if there is an improvement. They can also monitor customer feedback and complaints to see if there are any changes in the quality of service provided. Additionally, companies can analyze retention rates to see if employees who have undergone training are more likely to stay with the company, which can indicate the effectiveness of the program in enhancing the overall customer experience. Regular surveys and assessments can also be conducted to gather feedback from both employees and customers on the impact of the training program.