How can companies measure the success of implementing employee feedback to enhance the overall customer experience, and what key performance indicators should they consider to track progress effectively?

Companies can measure the success of implementing employee feedback to enhance the overall customer experience by tracking key performance indicators such as customer satisfaction scores, net promoter scores, and customer retention rates. They can also monitor employee engagement levels, employee turnover rates, and the frequency and quality of feedback received from employees. By analyzing these metrics regularly, companies can assess the impact of employee feedback on customer experience and make necessary adjustments to improve overall performance.