How can companies effectively measure the success of their strategies in maintaining high employee engagement and motivation in delivering exceptional service, especially during times of crisis or change?

Companies can measure the success of their strategies in maintaining high employee engagement and motivation by regularly conducting employee surveys to gather feedback on their experiences and satisfaction levels. Additionally, tracking key performance indicators related to employee engagement, such as productivity levels, retention rates, and customer satisfaction scores, can provide valuable insights into the effectiveness of their strategies. It is also important for companies to set clear goals and objectives for employee engagement and regularly review progress towards these goals to ensure they are on track. Lastly, seeking input from employees and involving them in decision-making processes can help companies understand what motivates their employees and make necessary adjustments to their strategies.