How can companies effectively measure the success of their efforts to enhance employees' emotional intelligence and customer connection skills post-hiring?

Companies can measure the success of their efforts to enhance employees' emotional intelligence and customer connection skills post-hiring by conducting regular performance evaluations that include specific criteria related to these skills. They can also gather feedback from customers through surveys or reviews to assess the impact of employees' improved skills on customer satisfaction. Additionally, tracking key performance indicators such as customer retention rates, repeat business, and customer referrals can provide insight into the effectiveness of the training programs. Companies can also consider using tools such as emotional intelligence assessments or customer feedback software to quantify the progress of employees in these areas.