How can businesses measure the success of their efforts in cultivating a culture of emotional intelligence within their organization, and what key indicators should they look for to ensure that employees are effectively connecting with customers on a deeper level and consistently exceeding their expectations?

Businesses can measure the success of their efforts in cultivating a culture of emotional intelligence by conducting regular surveys or feedback sessions to gauge employee satisfaction and emotional intelligence levels. Key indicators to look for include improved customer satisfaction scores, increased customer loyalty and retention rates, and positive feedback from customers regarding their interactions with employees. Additionally, businesses can track employee engagement levels and the number of repeat customers as a measure of how effectively employees are connecting with customers on a deeper level and consistently exceeding their expectations.