How can companies measure the success of their digital training programs in improving employee proficiency in utilizing digital tools for customer engagement and CX initiatives?

Companies can measure the success of their digital training programs by tracking key performance indicators such as employee engagement, customer satisfaction scores, and productivity metrics before and after the training. They can also conduct surveys or assessments to gauge employees' confidence and proficiency in using digital tools for customer engagement. Additionally, companies can analyze data on the usage of digital tools and platforms to see if there has been an increase in their adoption and effectiveness in customer engagement and CX initiatives. Regular feedback sessions with employees and monitoring of customer feedback can also provide insights into the impact of the training programs on improving proficiency in utilizing digital tools for customer engagement.