How can companies measure the success of their digital training programs in improving customer experience, and what strategies can they use to continuously enhance their employees' digital skills and knowledge?

Companies can measure the success of their digital training programs in improving customer experience by analyzing metrics such as customer satisfaction scores, customer retention rates, and feedback from customers. To continuously enhance employees' digital skills and knowledge, companies can implement regular training sessions, provide access to online resources and courses, encourage employees to seek certifications, and create a culture of continuous learning and development within the organization. Additionally, companies can track employees' progress and performance through regular assessments and evaluations to identify areas for improvement and provide targeted training.