How can companies measure the success of their digital training programs in terms of employee proficiency and impact on customer satisfaction levels?

Companies can measure the success of their digital training programs by conducting pre and post-training assessments to track improvements in employee proficiency. They can also analyze customer feedback and satisfaction levels before and after implementing the training to gauge its impact. Utilizing key performance indicators such as employee engagement, productivity, and customer retention rates can help provide a comprehensive view of the program's effectiveness. Additionally, tracking metrics like completion rates, knowledge retention, and time to proficiency can help companies evaluate the overall success of their digital training programs.

Keywords

digital training programs employee proficiency customer satisfaction key performance indicators metrics

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