How can companies measure the success of their digital tools training programs in improving employee proficiency and ultimately enhancing the customer experience?

Companies can measure the success of their digital tools training programs by tracking key performance indicators such as employee engagement, productivity, and customer satisfaction levels before and after the training. They can also conduct surveys and feedback sessions to gather insights on employees' proficiency levels and their ability to apply the skills learned in their day-to-day tasks. Additionally, companies can analyze data on customer interactions and feedback to assess the impact of the training on enhancing the overall customer experience. Regular monitoring and evaluation of these metrics will provide a clear picture of the effectiveness of the training program in improving employee proficiency and driving positive outcomes for the customer.