How can companies measure the success of their digital collaboration tools in enhancing cross-departmental collaboration, and what key metrics should they be tracking to ensure optimal utilization and effectiveness?

Companies can measure the success of their digital collaboration tools in enhancing cross-departmental collaboration by tracking key metrics such as user adoption rates, engagement levels, frequency of collaboration, and feedback from employees. They should also monitor the impact on productivity, efficiency, and overall business outcomes. By analyzing these metrics, companies can ensure optimal utilization and effectiveness of their digital collaboration tools, and make necessary adjustments to improve collaboration across departments.