How can companies measure the success and impact of their efforts to embed CX values in their organizational culture, and what key metrics should they focus on to ensure continued growth and improvement in customer experience?

Companies can measure the success of embedding CX values in their organizational culture by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics provide insights into how well the company is meeting customer needs and expectations. By focusing on these key metrics, companies can ensure continued growth and improvement in customer experience by identifying areas for improvement and making data-driven decisions to enhance the overall customer journey. Regularly monitoring and analyzing these metrics will help companies understand the impact of their CX efforts and make necessary adjustments to drive long-term success.