How can companies measure the success of their CX training programs in fostering a culture of continuous learning and development among employees, and what key performance indicators should they track to ensure long-term effectiveness?

Companies can measure the success of their CX training programs in fostering a culture of continuous learning and development among employees by tracking key performance indicators such as employee engagement, customer satisfaction scores, employee retention rates, and the application of new skills learned in training. These indicators can help assess the impact of the training on employee performance and customer experience. Long-term effectiveness can be ensured by regularly monitoring these KPIs, gathering feedback from employees and customers, and making adjustments to the training program as needed to address any gaps or areas for improvement.