How can companies effectively measure the success of their technology implementation for cross-functional training and communication among CX-related roles, and what strategies can they use to continuously improve upon it?

Companies can measure the success of their technology implementation for cross-functional training and communication among CX-related roles by tracking key performance indicators such as employee engagement, customer satisfaction, and productivity. They can also conduct surveys and gather feedback from employees to assess the effectiveness of the technology. To continuously improve upon it, companies can invest in regular training sessions, provide ongoing support and resources, and encourage collaboration and knowledge sharing among teams. Additionally, they can leverage data analytics to identify areas for improvement and make data-driven decisions to enhance the technology implementation.