How can a company measure the success of their customer service team's transition to CX Ambassadors in terms of building relationships and loyalty with customers, and what key metrics should be considered in evaluating their performance?

A company can measure the success of their customer service team's transition to CX Ambassadors by tracking customer satisfaction scores, repeat business rates, and customer retention rates. Key metrics to consider in evaluating their performance include Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Lifetime Value (CLV). Additionally, monitoring customer feedback and conducting regular surveys can provide valuable insights into the team's effectiveness in building relationships and fostering loyalty with customers.