How can companies measure the success of their CX ambassadors in gathering valuable customer feedback and driving improvements in products and services?

Companies can measure the success of their CX ambassadors by tracking key performance indicators such as customer satisfaction scores, Net Promoter Scores, and customer retention rates. They can also analyze the quantity and quality of feedback collected by ambassadors and the impact of that feedback on product and service improvements. Additionally, companies can conduct surveys or interviews with customers to gather direct feedback on the effectiveness of the CX ambassadors in addressing their needs and concerns. Regular performance reviews and feedback sessions with ambassadors can also help evaluate their contribution to the overall customer experience.