How can companies measure the success of their CX ambassadors in delivering consistent customer experiences while still allowing for autonomy and decision-making power?

Companies can measure the success of their CX ambassadors by setting clear performance metrics aligned with customer satisfaction, loyalty, and retention. They can also conduct regular feedback sessions with customers to gauge their experiences with the ambassadors. Additionally, companies can track key performance indicators such as response time, resolution rate, and customer feedback scores to evaluate the effectiveness of their ambassadors. By providing autonomy and decision-making power within established guidelines and frameworks, companies can empower CX ambassadors to deliver consistent customer experiences while still allowing for flexibility and personalized interactions.