How can companies measure the success of their customer service team's transition to CX Ambassadors and ensure that they are effectively building long-term relationships with customers?

Companies can measure the success of their customer service team's transition to CX Ambassadors by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct regular customer feedback surveys to gauge the quality of interactions and identify areas for improvement. Additionally, monitoring the team's ability to effectively resolve customer issues and provide personalized service can help ensure they are building long-term relationships with customers. Training and development programs focused on empathy, communication skills, and product knowledge can also help enhance the team's ability to connect with customers on a deeper level.