How can companies measure the success and impact of transitioning their customer service team into CX ambassadors, and what key metrics should they be tracking to ensure continued success in delivering exceptional customer experiences?

Companies can measure the success of transitioning their customer service team into CX ambassadors by tracking metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and average response time. These metrics can help gauge the impact of the team's efforts in delivering exceptional customer experiences. Additionally, tracking metrics related to employee engagement and training completion rates can also provide insights into the team's effectiveness in embodying the company's customer-centric culture. By monitoring these key metrics consistently, companies can ensure continued success in delivering exceptional customer experiences through their CX ambassadors.