How can companies measure the success of their customer service representatives' transition into CX Ambassadors, and what key performance indicators should be used to track their progress in prioritizing building relationships and creating exceptional experiences for customers?

Companies can measure the success of their customer service representatives' transition into CX Ambassadors by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer feedback. They can also monitor the number of repeat customers and referrals generated by the representatives. Additionally, tracking the resolution time of customer issues and the representatives' ability to empathize and communicate effectively with customers can provide insights into their progress in prioritizing building relationships and creating exceptional experiences. Regular training sessions and coaching sessions can also help in evaluating their development as CX Ambassadors.