How can companies measure the success of their CX ambassador training programs in terms of building long-lasting relationships with customers?

Companies can measure the success of their CX ambassador training programs by tracking customer satisfaction levels before and after the training. They can also monitor customer retention rates and repeat business from customers who have interacted with trained ambassadors. Additionally, companies can analyze feedback and reviews from customers who have engaged with CX ambassadors to gauge the impact of the training on building long-lasting relationships. Conducting surveys or interviews with customers to gather their perception of the quality of service provided by trained ambassadors can also provide valuable insights into the effectiveness of the program.