How can companies measure the success of their CX Ambassador program and ensure that employees are consistently delivering exceptional customer experiences?

Companies can measure the success of their CX Ambassador program by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and Net Promoter Score. They can also conduct regular surveys and feedback sessions with customers to gauge their experiences. To ensure employees are consistently delivering exceptional customer experiences, companies can provide ongoing training and development opportunities, implement quality assurance measures, and recognize and reward outstanding performance. Regularly monitoring and evaluating employee performance and customer feedback can help companies identify areas for improvement and make necessary adjustments to the program.