How can a company effectively measure the long-term success and impact of their CX Ambassador program on customer satisfaction and loyalty, and what key metrics should they be monitoring to ensure its continued evolution and relevance in the ever-changing customer landscape?

A company can effectively measure the long-term success and impact of their CX Ambassador program by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. They should also monitor metrics related to customer engagement, such as response rates to surveys and feedback, repeat purchases, and referrals. By analyzing these metrics over time, the company can gauge the program's effectiveness in improving customer satisfaction and loyalty, and make necessary adjustments to ensure its continued relevance in the ever-changing customer landscape.