How can companies measure the success of their customer service training programs in terms of employee engagement and customer satisfaction?

Companies can measure the success of their customer service training programs by conducting surveys to gather feedback from employees on their engagement levels and understanding of the training material. They can also track key performance indicators related to customer satisfaction, such as customer feedback scores and repeat business rates. Additionally, companies can monitor employee turnover rates and compare them to before and after implementing the training program to gauge its impact on employee engagement. Regularly reviewing these metrics and making adjustments to the training program based on feedback can help companies ensure its effectiveness in improving both employee engagement and customer satisfaction.