How can companies measure the success of their customer service team's transition to CX Ambassadors and track the impact on overall Customer Experience?

Companies can measure the success of their customer service team's transition to CX Ambassadors by tracking key performance indicators such as customer satisfaction scores, response times, and resolution rates. They can also gather feedback from customers through surveys or feedback forms to gauge the impact of the team's efforts on overall Customer Experience. Additionally, companies can analyze customer retention rates and repeat business to see if there has been an improvement since the transition to CX Ambassadors. Regularly monitoring and analyzing these metrics will provide insights into the effectiveness of the team's transition and its impact on the overall Customer Experience.